Terms and Conditions
Updated 14 October, 2023
Please read carefully; this is a legally binding agreement.
In consideration of being permitted to participate in a Quartier Collective Family Gathering or the QC Caravan (referred to in this agreement as “trip”), all travellers must acknowledge and agree to the following terms and conditions:
All bookings are made with Quartier Collective (referred to in this agreement as “we” or “us”), a sole proprietorship travel company based in Washington, USA. By booking a trip, paying a deposit or signing this agreement you accept the terms of this agreement for you and for all persons, including minors, joining you on the trip.
We require all guests to purchase, at their own expense, travel insurance that covers them in case of medical emergency during the trip. Coverage should include medical care, repatriation and evacuation. We also strongly recommend your policy cover personal property, travel disruption and cancellation.
DEPOSITS, PAYMENTS & CANCELLATIONS
A non-refundable deposit of 50% of your total trip cost is required for your booking to be confirmed. Your booking is considered confirmed following written confirmation from us.
The remaining balance of your payment is required no later than 60 days in advance of your trip’s start date. For bookings made within 60 days of a trip’s start date payment of the entire trip cost is required to confirm the booking, and is non-refundable.
CANCELLATIONS BY YOU
Any cancellations by you will result in the loss of your deposit and other payments made to us for your trip, which are all non-refundable. This is why we strongly recommend you have comprehensive travel insurance for you and your family that includes trip cancellation/interruption coverage to help protect your financial investment in the trip.
CANCELLATIONS OR CHANGES BY US
We reserve the right to cancel, alter or modify any trip without prior notice for any reason, including but not limited to for the safety and/or comfort of clients, and for Force Majeure events. This includes the right to replace or substitute guides and hosts, alter locations, postpone or delay trips and make other itinerary changes.
In the event that a trip cannot be fulfilled as described for reasons that are completely within our control, and where no adequate solutions for rescheduling, postponing or making substitions of hosts or guides are feasible, we may offer one or more of the following solutions, at our discretion: A) Credit for 100% of the funds paid to us to be used on a future QC trip or event, or B) A refund of 75% of all funds paid to us, minus any unrecoverable expenses paid by us related to the trip in question. Unrecoverable expenses may include travel and lodging costs for hosts and guides, deposits paid to local partners and any out-of-pocket costs related to trip research for this specific trip.
If an event of Force Majeure prohibits us from delivering a trip as described Quartier Collective will not be considered in breach of any of its obligations outlined in this agreement. Force Majeure means any event outside of our reasonable control and includes, but is not limited to, natural disasters, acts of terrorism, outbreak of infectious disease, war or threat of war, travel advisory changes, government policy changes that affect travel, fire, storm, earthquake, tempest, civil disturbance, sickness, border closings, weather disturbances and unforeseen circumstances.
In the unlikely circumstance that an event of Force Majeure hinders us from delivering the trip as described we are entitled to, at our discretion, take one or more of the following steps: cancel, modify, postpone or reschedule the trip. You understand and agree that we will not be required to offer any refunds or compensation in the event of a trip that is affected by Force Majeure.
In the unlikely circumstance of a Force Majeure event we will communicate as quickly and clearly as possible with our clients, notifying them of the circumstances, and of any proposed amendments or solutions.
CODE OF CONDUCT
Our trips are successful in large part because of the quality and thoughtfulness of the families in attendance. Diverse as our groups are, we are all committed to a common code of conduct. This includes:
Safe Space -all travellers respect and safeguard the physical and emotional safety of each other
Respect for Others
Respect for our Host Culture
DENIAL OF PARTICIPATION AND REMOVAL
We reserve the right to deny participation in the trip to any traveller that we, in our sole discretion, judge to be inadequately prepared to participate fully, or to any traveller who violates our terms including our Code of Conduct. During the trip we have the right to remove any traveller whose behaviour we determine to be in violation of our code of conduct. We will offer no refund if we have to remove a traveller from the trip for these reasons.
You are responsible for ensuring that you and all traveling with you have the documents required for travel and stay during the trip. In most cases this means a passport with at least six months of validity on the date you travel. If you are joining us for multiple trips in a row, please be sure your passport has enough validity to allow for six months after your last date of travel. We are not responsible for delays or cancellations that occur as a result of inadequate passports or visas.