Updated 26 November, 2024

Please read carefully; this is a legally binding agreement. 

QC TRIPS

In consideration of being permitted to participate in a Quartier Collective Family Gathering or the QC Solo Adulti travel events (referred to in this agreement as “trip”), all travellers must acknowledge and agree to the following terms and conditions:

All bookings are made with Quartier Collective (referred to in this agreement as “we” or “us”), a sole proprietorship travel company based in Washington, USA. By booking a trip, paying a deposit or signing this agreement you accept the terms of this agreement for you and for all persons, including minors, joining you on the trip. 

TRAVEL INSURANCE

We require all guests to purchase, at their own expense, travel insurance that covers them in case of medical emergency during the trip. Coverage should include medical care, repatriation and evacuation. We also strongly recommend your policy cover personal property, travel disruption and cancellation. We recommend Travelex or World Nomads who both have affordable and comprehensive policies with painless signup processes.

DEPOSITS, PAYMENTS & CANCELLATIONS

A non-refundable deposit of 50% of your total trip cost is required  for your booking to be confirmed. Your booking is considered confirmed following written confirmation from us. 

The remaining balance of your payment is required no later than 60 days in advance of your trip’s start date. For bookings made within 60 days of a trip’s start date payment of the entire trip cost is required to confirm the booking, and is non-refundable.

CANCELLATIONS BY YOU

Any cancellations by you will result in the loss of your deposit and other payments made to us for your trip, which are all non-refundable. This is why we strongly recommend you have comprehensive travel insurance for you and your family that includes trip cancellation/interruption coverage to help protect your financial investment in the trip. 

WHAT IF I GET SICK DURING THE TRIP?

If you become ill or need to quarantine during the trip we will work with you to get the resources you need to safely comply with local regulations as well as help you access any health services you may require. The costs for these services, though, will be your responsibility. We will not be able to offer any refunds in this case.

CANCELLATIONS OR CHANGES BY US

We reserve the right to cancel, alter or modify any trip without prior notice for any reason, including but not limited to for the safety and/or comfort of clients, and for Force Majeure events. This includes the right to replace or substitute guides and hosts, alter locations, postpone or delay trips and make other itinerary changes. 

In the event that a trip cannot be fulfilled as described for reasons that are completely within our control, and where no adequate solutions for rescheduling, postponing or making substitions of hosts or guides are feasible, we may offer one or more of the following solutions, at our discretion: A) Credit for 100% of the funds paid to us to be used on a future QC trip or event, or B) A refund of 75% of all funds paid to us, minus any unrecoverable expenses paid by us related to the trip in question. Unrecoverable expenses may include travel and lodging costs for hosts and guides, deposits paid to local partners and any out-of-pocket costs related to trip research for this specific trip. There are a lot of costs associated with the planning of these events that are not recoupable in the event of a cancellation, including deposits paid to properties and vendors as well as our administrative and travel costs. We are a small operation and we appreciate your trust, understanding and patience. 

FORCE MAJEURE

If an event of Force Majeure prohibits us from delivering a trip as described Quartier Collective will not be considered in breach of any of its obligations outlined in this agreement. Force Majeure means any event outside of our reasonable control and includes, but is not limited to, natural disasters, acts of terrorism, outbreak of infectious disease, war or threat of war, travel advisory changes, government policy changes that affect travel, fire, storm, earthquake, tempest, civil disturbance, sickness, border closings, weather disturbances and unforeseen circumstances.

In the unlikely circumstance that an event of Force Majeure hinders us from delivering the trip as described we are entitled to, at our discretion, take one or more of the following steps: cancel, modify, postpone or reschedule the trip. You understand and agree that we will not be required to offer any refunds or compensation in the event of a trip that is affected by Force Majeure.

In the unlikely circumstance of a Force Majeure event we will communicate as quickly and clearly as possible with our clients, notifying them of the circumstances, and of any proposed amendments or solutions.

 

CODE OF CONDUCT

Our trips are successful in large part because of the quality and thoughtfulness of the families in attendance. Diverse as our groups are, we are all committed to a common code of conduct. This includes:

Safe Space -all travellers respect and safeguard the physical and emotional safety of each other
Family Appropriate
Respect for Others
Respect for our Host Culture

DENIAL OF PARTICIPATION AND REMOVAL

We reserve the right to deny participation in the trip to any traveller that we, in our sole discretion, judge to be inadequately prepared to participate fully, or to any traveller who violates our terms including our Code of Conduct. During the trip we have the right to remove any traveller whose behaviour we determine to be in violation of our code of conduct. We will offer no refund if we have to remove a traveller from the trip for these reasons.

TRAVEL DOCUMENTS

You are responsible for ensuring that you and all traveling with you have the documents required for travel and stay during the trip. In most cases this means a passport with at least six months of validity on the date you travel. If you are joining us for multiple trips in a row, please be sure your passport has enough validity to allow for six months after your last date of travel. We are not responsible for delays or cancellations that occur as a result of inadequate passports or visas. 

QC TRIP DESIGN

These Terms and Conditions (“Terms”) govern all payments made to Quartier Collective (“we,” “our,” “us”) for QC Trip Design services. By making a payment, you (“Client,” “you”) agree to be bound by these Terms. Please read them carefully before proceeding with any transaction.

1. Company Information

Quartier Collective is a professional service provider specializing in family travel. By making a payment, you acknowledge and accept these Terms and Conditions.

2. Payment Terms

Once a payment is made, it is considered final.

3. Non-Refundable Payments

All payments made to Quartier Collective are non-refundable. By completing your transaction, you agree that you will not be entitled to a refund for any reason, including but not limited to dissatisfaction, changes in personal circumstances, or failure to utilize the services in full.

4. Voucher in the Event of Substantive Changes

In the event of a substantive change in factors that prevent us from delivering the service as initially agreed, we reserve the right to offer a voucher for future services in lieu of a cash refund. This voucher will be of equal or lesser value to the original payment and can be used within 12 months for any future consultation or service provided by Quartier Collective.

Substantive changes that may trigger the issuance of a voucher include, but are not limited to, major scheduling conflicts, unforeseen personal or professional circumstances, or service modifications that significantly alter the agreed-upon scope.

5. Service Availability

While we strive to meet all scheduled appointments and deliver services as agreed, we are not responsible for delays or cancellations caused by events outside of our control, including but not limited to natural disasters, illness, or technical issues.

6. Liability Limitations

Quartier Collective is not liable for any loss, damage, or inconvenience caused by delays, changes, or cancellations. Our liability is limited to the amount paid for the service, and in no event shall we be liable for indirect, incidental, or consequential damages arising from the provision of our services.

7. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the State of Washington. Any disputes relating to these Terms will be resolved in the competent courts of Snohomish County.

8. Changes to These Terms

Quartier Collective reserves the right to update or modify these Terms at any time without prior notice. All changes will be posted on this page, and the updated Terms will take effect immediately upon posting. It is your responsibility to review these Terms periodically for any updates.